What Type Of Companies Use Mystery Shoppers?

The most common type of companies hiring mystery shoppers are retail stores, fast food chains, apartment units, health clubs, gas stations, grocery stores, movie theaters, restaurants and banks.

The top priority for this type of company is service.  The success of their business is based on good service.  The best way to evaluate the service a customer is receiving is to ask the customer.  That is what mystery shopping companies do – they ask you!
Banks

You may go to a bank to evaluate the answers you receive when asking about a particular service they offer.  You may be asked to count the number of people waiting for service.  The bank may test for consistency by having you check the latest promotion or interest rates posted.  The mystery shopping company that you shop for will give you the exact scenario and questions to ask.  I’ve found some of these shops to be the quickest, easiest and best paying.

Fast Food

As a mystery shopper, you may place an order for a certain meal and record the time it takes to receive your order.   You may also evaluate your meal for taste and appearance. This helps the company maintain a particular standard throughout the chain.

Retail

Retail organizations might evaluate the customer service that their employees are offering by having you make a purchase and return the purchase a couple of days later for the purpose of evaluating the return process.  The company may ask you to record of how many employees are on the floor or ask if you are approached by someone offering assistance.

Apartment Complexes, Health Clubs and Automobile Dealers

These shops may take more time as you will need to listen to the details of renting, tour the health club or test drive a car.  These shops might also take a more extroverted personality as you will have to ask some questions and listen to the “sales pitch.” Those that have dreamed of acting, these are the shops for you, break a leg!

Grocery Chains

Grocery stores are another quick and easy shop.  The companies require you to evaluate several areas in the stores but they are not time consuming.  You might be required to ask a customer service question, purchase something from the deli or count the number of people in line at the pharmacy.

These are a few of my favorites. Try them yourself, you’ll find one or two you like then start signing up for them. Enjoy!